“Knowledge always desires increase; it is like fire, which must first be kindled by some external agent, but which will afterward propagate itself. “
— Samuel Johnson
Knowledge builds on knowledge. And once acquired, it builds confidence and a determination to succeed. These workplace training topics are built to allow organizations like yours to grow and be competitive.
What employers can expect
Workplace training:
- Contributes to an employee’s career growth and makes them feel valued
- Retains good employees and attracts top talent
- Increases productivity, efficiency and consistency of service
- Enhances team relationships and collaboration
- Boosts employer’s ability to reach their goals and needs
- Creates a motivated and more cohesive work environment
- Generates stronger work ethic and problem-solving abilities
- Builds a stronger brand and customer satisfaction
Not sure which topics to choose?
We’ve placed an asterisk next to the most popular selections. Another good strategy is to choose a training topic based on the following:
- your company’s objectives
- your company’s values
- benefiting the most people at once
- addressing an immediate need
- improving your company’s culture
- adding to the core competencies of your organization
- financial or career motivations
- investing in your employees’ growth
Workplace Topics
Belonging and Inclusion in the Workplace
Belonging is a need as fundamental for our survival as food and shelter. For employees, workplaces can be rich sources of meaningful connections. This training will explore the magic that unfolds when employees feel seen and understood – and the consequences when they do not. While belonging is the responsibility of a group, true belonging requires healthy self-awareness and personal boundaries. Like belonging, feeling included is a powerful need for us all. Workplaces thrive when inclusion is valued and promoted. Emerging generations will be demanding inclusive workplaces. This training will allow everyone in the workplace to foster healthy belonging and inclusion.
Attendees will learn:
- The importance of belonging in our life
- Differences between belonging and fitting in
- Ways inclusion interacts with diversity, equity and belonging
- Markers of an inclusive workplace
- Importance of removing access and success barriers
- The connection between belonging and self-awareness
- Ways to foster both belonging and inclusion at work
Customer Experience in a Time of Uncertainty
Customers have shifted their customer service expectations for organizations of all industries. There is more uncertainty, frustration and distrust for institutions and companies. To complicate things, the expectations from each generation are different. All of this points to a reality — customer needs are essential human needs. This training will explore the needs of customers as well as strategies that will empower employees to provide the best experience possible for their target audience.
Attendees will learn:
- Changes in the customer experience since COVID-19
- Basic customer needs including control and trust
- Strategies for building trust with customers
- Tips for employing empathy, a customer experience superpower
- Strategies for the most challenging customer
- Ways to proactively practice self-care
Death to Reply All: Email Etiquette at Work
While email communication can increase speed and efficiency at work, it is a stumbling block to productivity for many employees. Email is a necessary part of our work world today, so it is essential to discover the best ways to use it. This training will explore strategies for creating healthy email boundaries and ways to communicate intentionally and effectively. (Hint: it doesn’t include REPLY ALL!)
Attendees will learn:
- Importance of creating organizational guidelines for email
- Strategies for the most efficient use of email
- How to use boundaries around email
- Importance of tone and audience when crafting your email responses
Effective Meetings*
Meetings are necessary for team collaboration and information sharing. But when they aren’t managed well, meetings can be draining, boring and a significant waste of time! This training will explore different types of meetings and how to plan each. We will also discuss strategies for enhancing meeting effectiveness, including pre-work and assigning roles.
Attendees will learn:
- Importance of meetings for productivity and teamwork
- Distinct types of meetings and purposes of each
- Strategies for different meetings including pre-work, assigning roles and reimagining agendas
- Tips for overcoming the pitfalls of meetings
- Importance of boundaries in meetings
Managing Workplace Anxiety
Anxiety has skyrocketed since 2020, and employee stress and frustration are high. Anxiety can be motivating, but it can also be debilitating. Managing it well requires us to befriend it. This means we accept it, understand it and limit it. This training will offer practical strategies for managing workplace anxiety proactively and in the moment.
Attendees will learn:
- Importance of self-awareness as a strategy for managing anxiety
- Skills for in-the-moment anxiety relief including grounding and reframing
- Power of self-compassion in managing anxiety
- Tools for understanding the “withins and the beyonds” of control
- High-effort recovery strategies that will bring relief
Managing Workplace Burnout*
Workplace burnout is real and consequential. It continues to increase, specifically in younger generations. Distinct from vicarious trauma and compassion fatigue, burnout is a sense of being overwhelmed and lack of purpose at work. This training will address the core causes, characteristics and sources of workplace burnout. The training will explore three types of burnout and strategies for managing them all.
Attendees will learn:
- Definition of workplace burnout and the distinction between vicarious trauma and compassion fatigue
- Core characteristics of burnout and the potential causes of it
- Three types of burnout and their sources
- Strategies for managing the various types of burnout
- Organizational responsibilities to prevent employee burnout
Maximize Time With Your Boss*
Time is limited, and you want to maximize your time with your manager. Whether you have one hour or 15 minutes, this training will help prepare you to maximize your time. We will explore the five focus areas when meeting with your boss. The training will also address how to receive feedback from your boss with openness, acceptance and curiosity – even when that feedback is given poorly.
Attendees will learn:
- Importance of a one-on-one (1:1) meeting with their manager
- Focus areas of supervision meetings to include guidance, growth, priorities, alignment and relationship
- Questions to ask managers to receive the most helpful feedback
- Strategies for receiving feedback well
Team Conflict: Transform Conflict Into Connection
We often avoid conflict, especially at work, but that avoidance can drive disconnection and frustration. Teams that address conflict openly and directly have an opportunity to transform it into connection and collaboration. This training will explore ways to establish healthy relational foundations that enable productive conflict that include trust and empathy. It will also address practical real-time strategies to shift conflict to better outcomes and productivity.
Attendees will learn:
- Reasons we avoid conflict and ways to challenge that avoidance
- Types of conflict and how to use a connection to our advantage
- How to use the peer-to-peer feedback model
- Power of reframing, trust and empathy in managing a conflict
- Six strategies for discerning and overcoming a conflict with co-workers
Time Management
Effective time management may feel out of reach in today’s fast-paced, ever-distracted world. Our lives are very busy and many of us struggle to use our time effectively! This training will explore three skill areas of time management: awareness, arrangement, and adaptation. Human behavior research shows that these three skill areas are fundamental to managing time well. The training will provide specific strategies and practical steps to improve time management. We’ll discuss the most common barriers to time management, such as procrastination, meetings, interruptions, and social media.
Attendees will learn:
- Awareness strategies such as time mapping and discovering peak performance
- Arrangement strategies such as prioritizing and downsizing
- WADE formula for prioritization
- Adaptation strategies like maximizing energy bursts and using time trackers
- Skills for managing barriers to time management like procrastination, meetings and interruptions
Working and Living With a Chronic Condition
Managing a chronic condition can be a full-time job. It can be all-consuming, and it impacts every aspect of life. The strategies for managing home and work with chronic conditions can be unclear. This training will explore considerations and strategies for managing chronic conditions in all areas of life. We will explore self-care strategies for work, the medical system and our personal lives.
Attendees will learn:
- Definition and occurrence of chronic conditions in the United States
- How the workplace can support you
- Strategies for disclosing your chronic condition(s)to management
- Strategies for navigating the medical system
- Strategies for self-care
Workplace Belonging*
Belonging is a need as fundamental for our survival as food and shelter. For employees, workplaces can be rich sources of meaningful connections. This training will explore the magic that unfolds when employees feel seen and understood – and the consequences when they do not. While belonging is the responsibility of a group, true belonging requires healthy self-awareness and personal boundaries. This training will explore ways everyone in the workplace can foster healthy belonging.
Attendees will learn:
- Importance of belonging in our lives
- Differences between belonging and fitting in
- Connection between belonging and self-awareness
- Ways to foster belonging, as an organization, supervisor and co-worker
- Ways to create brave spaces at work
Workplace Inclusion
The feeling of inclusion is a powerful need for all of us. Workplaces thrive when inclusion is valued and promoted, and emerging generations are demanding inclusive workplaces. Inclusion is connected to but different than diversity, belonging and equity. This training will explore the characteristics of an inclusive workplace, including fair treatment and trust. The training will explore specific ways leaders and co-workers can promote inclusion in their teams.
Attendees will learn:
- Ways inclusion interacts with diversity, equity and belonging
- Markers of inclusive workplaces
- Importance of removing barriers to access and success in the workplace to foster inclusion
- Practical steps to promote inclusion at all levels of an organization
